HELP and FAQ's


I sent payment, now what?

Once you’ve sent your payment we will continue to process your order, if we’ve received your payment by 12:00pm(PST) your package will be shipped out that day, otherwise your package will be shipped out next business day.

How can I trust your site with payment? is a long term business, not a short term scam. By having Interac e-transfer and with the coming payment gateways we will be integrating, it would be very difficult to get away with scamming your money. Banks and gateway companies has put business through proper identity, credit, and business confirmations. In addition you can always contact someone for live help.

What should I set my security question as?

My Order Number is : (Put your current order number here).

What should I set my security answer to?

Answer: radialonline

I sent payment over the weekend, what will happen?

If you have ordered over the weekend and sent money we may deposit your e-transfer over the weekend. Do not worry your order will be processed on the next business day. We may process your payment on the weekend in order to not fall behind on orders.

I have never used Interac E-Transfer, what can I do?

We have a full imaged tutorial HERE. Or you can always ask for live chat assistance during our business hours.

What email should I send payments to?

Send email transfers to:

I have sent payment and it was processed but it's been days?

It is a possibility that we missed your e-transfer, if this is the case contact us via email and we’ll track it down for you. If we’ve deposited your money and there’s been shipping/completed email contact us right away. We will solve this issue and if you are a registered member we will send a 10% off coupon.

I sent the wrong amount, what next?

You can always cancel your e-transfer and re-send a new one, if we have accidentally deposited your money and it’s for more than your order, we will send back the difference, or, we can give you a coupon code that will equal the difference. If your payment was for less and we deposited the amount, you are in luck we will not ask for the difference back. Any E-Transfers that have not been deposited and are incorrect we will decline the payment and notify you.

Do I need a medical license?

No you do not need a medical license. However if you are a medical user and you are a registered member, we will help you find the best medication we offer on our site. For medical guest users, unfortunately you will purchase at your own risk.

Do you allow guest checkout?

Currently we do allow guest checkout, however as legalization becomes in we will require all users to verify age through our secure ID verification process.

What is your age restriction? requires all customers to be 19 years of age or older to purchase here no matter what province you live in. This is to insure that we cover all age restrictions from province to province.


I did not Receive a tracking number.

If you did not receive a tracking number or my tracking number does not work contact us immediately and we will track down the issue. Go to our contact page.

The tracking number in my email doesn't work.

If you did not receive a tracking number or my tracking number does not work contact us immediately and we will track down the issue. Go to our contact page

I made a mistake in my shipping details.

If you have entered the wrong shipping info contact us immediately, you can always edit your order follow this link, we will try to catch your package before it goes out the door. However, if your package has been shipped out, unfortunately there is nothing we can do.

How is my product packaged?

All packages are discreetly packed and double vacuumed sealed without any smell.

How long will it take to get my package?

Please check this link HERE for Canada Post Xpress Post delivery times.

When will my order be shipped?

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How do I request a signature for my package?

On the shipping options of the checkout page select the Xpress Post Signature option.

I did not receive my package, what should I do?

If for some reason your package was seized or stolen you can contact us and we will try to figure out the issue, otherwise please read our refund policy HERE.

My package arrived but it's not what I ordered.

If your order is wrong it must say so on the invoice included in your package. Our packing method is designed to have triple checks for order mistakes and unless the invoice is incorrect we will send you a new package.


Where does your product come from?

British Columbia


How is my personal information protected?

All of your personal information starts with SSL encryption across our website. When you submit your information through any of our forms it is encrypted through the https protocol. You check to see if a website is secured by viewing the URL bar of a site and where it says “https” “secure”, will let you know that a website is encrypted.

Do you share my personal info?

Our privacy policy states that we will in NO way, shape, or form share your personal information.

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